Hotel room attendants, whom most people refer to as maids or housekeepers, are integral to the successful operation of a hotel. Large hotels employ a number of room attendants, whose job description is consistent regardless of where they work.
One of the main duties of hotel room attendants is to prepare the hotel room's bed for the guest. The attendant must remove the dirty bedding and pillow cases and replace them with fresh, clean linens. Some hotel chains also replace the duvet covers between guests. Hotel room attendants always change a room's bedding before a new guest arrives, and many attendants also make the guest's bed daily during his stay.
A clean bathroom is a sign that the hotel room attendant assigned to the room has put considerable effort into the room's upkeep. Attendants must scrub the toilet, wash the shower/bathtub, scrub the floor and tidy the counter and sink. The housekeeping staff is also responsible for removing used towels and replacing them with clean towels. Typically, a guest leaves his towel on the floor if he wants a new towel.
Hotel room attendants must clean the entire room before a new guest arrives. The level and quality of cleaning depends on the hotel and the attendant herself, but in high-end hotels, the attendant vacuums the floor, dusts the surfaces, empties the garbage cans, tidies the items on the desk and bedside table, cleans the fridge, microwave and coffeemaker, and wipes down the windows and mirrors.
Although most hotels have staff responsible for dealing directly with guests, management expects that hotel room attendants will be courteous, friendly and professional when they encounter those staying at the hotel. It's common for housekeepers and guests to meet one another in a hotel's hallways, elevators or common rooms. Room attendants should greet guests warmly and help them if they have any requests. Attendants must also check the inventory of products in each room, such as toilet paper, shampoo and soap, and replace these items as necessary.